Work whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionResponsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience Warmly greets and registers arriving patientsVerify insurance eligibility and obtain insurance referrals for appointments when appropriate records for allnew patient visitsEnsuring charts are up to date and current with all pertinent records including in office testing reportsObtaining recent lab work and hospital records for upcoming appointmentsAnswers incoming calls promptly and professionally evaluates priority and directs calls appropriately according to urgency and subject matter Schedules new patient appointments accurately and informs patients of essential preparation requirements prior to visit Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients Collects co payments and office charges as needed and explains office payment billing policies to patientsEnsures patients have a comfortable and inviting environment by maintaining a clean waiting room actively removing trash and keeping magazines current at the start of each session and throughout the dayWork whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionResponsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience Warmly greets and registers arriving patientsVerify insurance eligibility and obtain insurance referrals for appointments when appropriate records for allnew patient visitsEnsuring charts are up to date and current with all pertinent records including in office testing reportsObtaining recent lab work and hospital records for upcoming appointmentsAnswers incoming calls promptly and professionally evaluates priority and directs calls appropriately according to urgency and subject matter Schedules new patient appointments accurately and informs patients of essential preparation requirements prior to visit Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients Collects co payments and office charges as needed and explains office payment billing policies to patientsEnsures patients have a comfortable and inviting environment by maintaining a clean waiting room actively removing trash and keeping magazines current at the start of each session and throughout the dayHigh school diploma or equivalent preferredRelevant experience in a fast paced medical office highly preferredEpic experience preferredPositive customer focused approach with commitment to providing excellent patient careAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsProven ability to work effectively in a team environmentExcellent verbal communication skills Ability to communicate in other languages highly desirableStrong computer skills Solid working knowledge of Microsoft Office softwareBasic working knowledge of medical terminologyAbility to travel independently to satellite offices with or without advanced noticeStrong working knowledge of insurance requirementsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentHigh school diploma or equivalent preferredRelevant experience in a fast paced medical office highly preferredEpic experience preferredPositive customer focused approach with commitment to providing excellent patient careAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsProven ability to work effectively in a team environmentExcellent verbal communication skills Ability to communicate in other languages highly desirableStrong computer skills Solid working knowledge of Microsoft Office softwareBasic working knowledge of medical terminologyAbility to travel independently to satellite offices with or without advanced noticeStrong working knowledge of insurance requirementsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment