Work whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionResponsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience This position reports to a Team Lead Site Manager or Practice ManagerGreets and registers arriving patients completes registration forms and verifies insuranceAnswers incoming calls evaluates priority and directs calls according to the urgency and subject matterMails information to new patients prior to visit in accordance with department policies and enters updates patient demographicsCollects co payments and office charges as needed and explains office payment billing policies to patientsSchedules new patient appointments and informs patients of essential preparation requirements prior to visit referrals x rays medical reports etcEnsures that office appointment schedule is coordinated with physician activities through the medical assistantReviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patientsSchedules follow up appointments and associated testing documents these appointments and completes the necessary requisition forms and pre cert examsDefines and resolves patientphysician issuesproblems bringing concerns to team lead or manager as necessaryReconciles super bills co pays and walk in payments at the end of each session and refers payment and insurance problems to Billing DepartmentKeeps inventory of office supplies and orders supplies and maintains a clean waiting roomProvides back up support to other front desk staff and performs other related duties in support of efficient operationsWork whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionResponsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience This position reports to a Team Lead Site Manager or Practice ManagerGreets and registers arriving patients completes registration forms and verifies insuranceAnswers incoming calls evaluates priority and directs calls according to the urgency and subject matterMails information to new patients prior to visit in accordance with department policies and enters updates patient demographicsCollects co payments and office charges as needed and explains office payment billing policies to patientsSchedules new patient appointments and informs patients of essential preparation requirements prior to visit referrals x rays medical reports etcEnsures that office appointment schedule is coordinated with physician activities through the medical assistantReviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patientsSchedules follow up appointments and associated testing documents these appointments and completes the necessary requisition forms and pre cert examsDefines and resolves patientphysician issuesproblems bringing concerns to team lead or manager as necessaryReconciles super bills co pays and walk in payments at the end of each session and refers payment and insurance problems to Billing DepartmentKeeps inventory of office supplies and orders supplies and maintains a clean waiting roomProvides back up support to other front desk staff and performs other related duties in support of efficient operationsHigh school diploma or equivalent preferredRelevant experience in a fast paced medical office highly preferredEpic experience preferredPositive customer focused approach with commitment to providing excellent patient careAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsProven ability to work effectively in a team environmentExcellent verbal communication skills Ability to communicate in other languages highly desirableStrong computer skills Solid working knowledge of Microsoft Office softwareBasic working knowledge of medical terminologyAbility to travel independently to satellite offices with or without advanced noticeStrong working knowledge of insurance requirementsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentHigh school diploma or equivalent preferredRelevant experience in a fast paced medical office highly preferredEpic experience preferredPositive customer focused approach with commitment to providing excellent patient careAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsProven ability to work effectively in a team environmentExcellent verbal communication skills Ability to communicate in other languages highly desirableStrong computer skills Solid working knowledge of Microsoft Office softwareBasic working knowledge of medical terminologyAbility to travel independently to satellite offices with or without advanced noticeStrong working knowledge of insurance requirementsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment