Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Patient Service CoordinatorHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our employees to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our employees are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience Responsible for Patient Scheduling Pre Registration Registration Insurance Verification and ensures patients have been cleared for HomeCare visits The Patient Service Representative performs a variety of secretarial billing and clerical duties to include utilizing the electronic medical record EMR to schedule follow up and specialty appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned Provides administrative support to the office staff Provides support to the Front DeskReception area and provides general administrative supportGreet all patients and visitorsAnswer incoming phone calls in a professional manner and triage the call if appropriate to ensure the patientsrsquo needs are met in a timely mannerCreate and distribute electronic messages in the EMRMail information to new patients prior to visit in accordance with department policiesAssist with general office duties such as photocopying scanning information into a patientrsquos EMR distributing reports sorting mail faxes delivering materials etcProvides back up support to other front desk staff as neededResponsible for mail processes postage equipment and office equipmentMaintains inventory processes including ordering and receiving according to appropriate levels set by Agency guidelinesCoordinates and clarifies data with care management team in regards to medical suppliesIdentifies researches and resolves order discrepanciesEffectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical office suppliesformsWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Patient Service CoordinatorHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our employees to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our employees are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience Responsible for Patient Scheduling Pre Registration Registration Insurance Verification and ensures patients have been cleared for HomeCare visits The Patient Service Representative performs a variety of secretarial billing and clerical duties to include utilizing the electronic medical record EMR to schedule follow up and specialty appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned Provides administrative support to the office staff Provides support to the Front DeskReception area and provides general administrative supportGreet all patients and visitorsAnswer incoming phone calls in a professional manner and triage the call if appropriate to ensure the patientsrsquo needs are met in a timely mannerCreate and distribute electronic messages in the EMRMail information to new patients prior to visit in accordance with department policiesAssist with general office duties such as photocopying scanning information into a patientrsquos EMR distributing reports sorting mail faxes delivering materials etcProvides back up support to other front desk staff as neededResponsible for mail processes postage equipment and office equipmentMaintains inventory processes including ordering and receiving according to appropriate levels set by Agency guidelinesCoordinates and clarifies data with care management team in regards to medical suppliesIdentifies researches and resolves order discrepanciesEffectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical office suppliesformsEducation Training High School Diploma or Equivalent Bachelors preferredExperience Experience in a Customer Service roleSkillsComfort and ability to handle confidential informationComfortable working in a fast paced evolving customer service environment with patience flexibility and attention to detailProficient skills in windows based software including word processing spreadsheet database and presentation programsExcellent interpersonal skills necessary to communicate with departments employees physicians and managersProblem solving skillsEngaging self motivated and entrepreneurialWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentEducation Training High School Diploma or Equivalent Bachelors preferredExperience Experience in a Customer Service roleSkillsComfort and ability to handle confidential informationComfortable working in a fast paced evolving customer service environment with patience flexibility and attention to detailProficient skills in windows based software including word processing spreadsheet database and presentation programsExcellent interpersonal skills necessary to communicate with departments employees physicians and managersProblem solving skillsEngaging self motivated and entrepreneurialWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment