Work where every moment mattersEvery day over Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesWith our state of the art Access Center we are creating a culture of ldquoYESrdquo A culture rooted in our values of Caring Integrity Safety Excellence and Equity Our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time We are focused on providing excellent customer service while having fun working as a team and making every interaction matterBecome an Access Champion and join us on our journey to YESEssential Job information weeks of in classroom training onsite in person from am pm M F Career ladder opportunities for our Patient Service Liaison to a Patient Service Liaison and Patient Service Liaison Job DescriptionThe Hartford HealthCare centralized call center supports patients in their scheduling needs via inbound calls with the ability to grow into supporting outbound patient engagementThe primary role of the Patient Service Liaison is to engage in incoming or outbound calls We strive for first call resolution for appointment scheduling canceling rescheduling patient registration and documentation in accordance with patient privacy and safety standards The successful candidate will take an average of calls per day in a typical hour day Each call can be monitored and will be used for quality and grading purposes The Access Center is committed to meeting exceeding and anticipating the needs of patients and team members and will perform their duties with a high level of compassion and service to patients and internal customersWork where every moment mattersEvery day over Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesWith our state of the art Access Center we are creating a culture of ldquoYESrdquo A culture rooted in our values of Caring Integrity Safety Excellence and Equity Our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time We are focused on providing excellent customer service while having fun working as a team and making every interaction matterBecome an Access Champion and join us on our journey to YESEssential Job information weeks of in classroom training onsite in person from am pm M F Career ladder opportunities for our Patient Service Liaison to a Patient Service Liaison and Patient Service Liaison Job DescriptionThe Hartford HealthCare centralized call center supports patients in their scheduling needs via inbound calls with the ability to grow into supporting outbound patient engagementThe primary role of the Patient Service Liaison is to engage in incoming or outbound calls We strive for first call resolution for appointment scheduling canceling rescheduling patient registration and documentation in accordance with patient privacy and safety standards The successful candidate will take an average of calls per day in a typical hour day Each call can be monitored and will be used for quality and grading purposes The Access Center is committed to meeting exceeding and anticipating the needs of patients and team members and will perform their duties with a high level of compassion and service to patients and internal customersbull Year Customer Service Experience requiredbull High school diplomaGED equivalent OR a minimum of years customer service experience preferredbull Typing basic computer proficiencybull Strong customer service skillsbull Excellent written and communication skillsbull Critical thinking and multi tasking skillsbull Ability to collaborate and work effectively within a team environmentbull EPIC experience preferredbull Experience in the medical field preferredbull Medical Terminology Trainingbull Multilingual preferredWe take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentbull Year Customer Service Experience requiredbull High school diplomaGED equivalent OR a minimum of years customer service experience preferredbull Typing basic computer proficiencybull Strong customer service skillsbull Excellent written and communication skillsbull Critical thinking and multi tasking skillsbull Ability to collaborate and work effectively within a team environmentbull EPIC experience preferredbull Experience in the medical field preferredbull Medical Terminology Trainingbull Multilingual preferredWe take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment