POSITION PURPOSE The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs. MINIMUM EDUCATION REQUIRED High School or Equivalent (GED) MINIMUM EXPERIENCE REQUIRED 1 year LICENSES / CERTIFICATIONS REQUIRED N/A KNOWLEDGE, SKILLS & ABILITIES REQUIRED Possess a pleasant and professional attitude and appearance. Demonstrate exceptional customer service behavior. Display excellent face-to-face, telephone, and written communication skills. Have comprehensive keyboard skills and computer knowledge. Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking. Flexible with work schedule, reliable, and a team player. PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES Manages/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing. Provides f/u to patients for referral appointments. Answering multiple phone lines. Processing phone call, mail, email and fax requests from patients, providers, other departments/clinics, external organizations. Conducting appropriate follow-up with patients via phone or mail. Communicating applicable messages to clinic staff. Registering and scheduling patients for appointments maximizing the provider's schedule. Verifying insurance coverage and obtaining appropriate insurance referrals and authorizations. Checking in/out patients. Entering and updating patient data into system programs accurately. Collecting, processing, and recording payments. Providing accurate and complete information to the billing office.