Job Summary

The Patient Service Representative is responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.

Essential Functions

Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments Greets patient, whether on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information required Answers telephone and provides information regarding fee services, appointments, insurance information and payment concerns Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites Provides relief coverage, as needed Other duties as assigned

Required Qualifications

High School Diploma or GED At least one (1) year experience with medical insurance and medical terminology Minimum one (1) year experience in a clerical position or equivalent formal training Excellent customer service skills a must – in person and on the phone Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records Excellent verbal and written communication skills Available to work evenings

Location

The Eye Institute – Oak Lane

Additional Information

This position is classified as non-exempt/hourly. Compensation can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review. 

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.