Job Title: Customer Service Representative

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our growing team. The ideal candidate will handle incoming and outgoing calls, assist patients and healthcare providers, and manage various administrative tasks in a high-volume call environment. This is an excellent opportunity to grow with our company and potentially secure a permanent position.

ResponsibilitiesAnswer calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals.Handle 65 incoming calls and 75 outbound calls per shift.Accurately and completely capture information and update systems appropriately.Provide availability, tracking, and shipping information for patient medications as needed.Assist new and returning patients with their application process for services.Essential SkillsHigh school diploma or GED.High volume call experience.KY pharmacy license before starting.Additional Skills & QualificationsOne (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field is a plus.Customer service experience in a call center environment.Knowledge of HIPAA regulations.Work Environment

This position offers various shifts including 8:00-4:30, 8:30-5:00, 9:00-5:30, 10:00-6:30, and 11:30-8:00. The role involves working at a desk in a closed-door pharmacy, interacting with patients and providers over the phone with auto-connected calls, resulting in constant phone communication.

Training is provided in-person for three weeks from 8:30 AM to 5:00 PM. The dress code is business casual during training, transitioning to a more casual dress code afterwards. The company is expanding, providing opportunities for growth and potential permanent hire for consultants with excellent attendance and work ethic.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.