Job Title: Patient Service Representative

Job Description

The Patient Service Representative will assist with daily reception activities and ensure that all processes needed for patient services are initiated. This role requires effective communication with team members and patients, managing telephone and mail contact, scheduling appointments, fee collection, and explaining services and charges. The representative will also distribute materials to patients, verify insurance, and set fees based on the sliding scale fee.

ResponsibilitiesAssist with daily reception activities and ensure that all processes needed for patient services are initiated.Communicate effectively with team members and patients all aspects of service.Manage telephone and mail contact with patients.Schedule appointments, collect fees, and explain services and charges for patient services.Distribute materials to patients, including patient satisfaction cards, patient rights, and other appropriate materials.Verify all insurance and set fees based on the sliding scale fee.Essential SkillsPatient serviceCustomer service skillsProficiency in MS Word and MS ExcelHigh School Diploma or GED1 year of front desk or CSR healthcare experience is a plusBilingual Spanish is a plusComputer skillsExperience with EMR is a plusReceptionist customer serviceManaging patient information, charts, records, and accountsAppointment scheduling and settingFee schedulingAdditional Skills & QualificationsHigh School Diploma or GED1 year of front desk or CSR healthcare experienceBilingual SpanishExperience with EMR systemsWork Environment

The work environment provides the highest quality of comprehensive primary, preventative, and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. This is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, and Westchester County. The position is based on a 35-hour work week with 7 paid hours and 1 unpaid hour for lunch. Candidates are required to work 1-2 late nights a week and 1 Saturday a month if the site is open on Saturdays.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.