Work where every moment mattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomes Position DescriptionThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience Responsible for Patient Scheduling Pre Registration Registration Insurance Verification Insurance Authorization and ensures patients have been cleared for Rehab Outpatient office visitsThe Patient Service Representative performs a variety of secretarial billing and clerical duties to include utilizing the electronic medical record EMR to schedule follow up and specialty appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned Provides administrative support to the office staff Requires understanding of Rehab procedures and patient history requirements for Rehab proceduresResponsibilitiesmiddot Greets and registers arriving patients completes registration forms and verifies insurance middot Answers incoming calls evaluates priority and directs calls according to the urgency and subject mattermiddot Provides information to new patients prior to visit in accordance with department policies and enters updates patient demographicsmiddot Collects co payments and office charges as needed and explains office payment billing policies to patientsmiddot Schedules new patient appointments and informs patients of essential preparation requirements prior to visit referrals medical reports etcmiddot Schedules follow up appointments and completes the necessary requisition forms and pre cert examsmiddot Defines and resolves patientclinician issuesproblems bringing concerns to team lead or manager as necessarymiddot Reconciles billing and co pays refers payment and insurance problems to Billing Department middot Keeps and maintains inventory of office or clinical supplies maintains an orderly receptionmiddot Provides back up support to other front desk staff and performs other related duties in support of efficient operations of the sitemiddot Collaborates with colleagues throughout the system to improve processes workflow outcomes and patient experienceWork where every moment mattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomes Position DescriptionThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience Responsible for Patient Scheduling Pre Registration Registration Insurance Verification Insurance Authorization and ensures patients have been cleared for Rehab Outpatient office visitsThe Patient Service Representative performs a variety of secretarial billing and clerical duties to include utilizing the electronic medical record EMR to schedule follow up and specialty appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned Provides administrative support to the office staff Requires understanding of Rehab procedures and patient history requirements for Rehab proceduresResponsibilitiesmiddot Greets and registers arriving patients completes registration forms and verifies insurance middot Answers incoming calls evaluates priority and directs calls according to the urgency and subject mattermiddot Provides information to new patients prior to visit in accordance with department policies and enters updates patient demographicsmiddot Collects co payments and office charges as needed and explains office payment billing policies to patientsmiddot Schedules new patient appointments and informs patients of essential preparation requirements prior to visit referrals medical reports etcmiddot Schedules follow up appointments and completes the necessary requisition forms and pre cert examsmiddot Defines and resolves patientclinician issuesproblems bringing concerns to team lead or manager as necessarymiddot Reconciles billing and co pays refers payment and insurance problems to Billing Department middot Keeps and maintains inventory of office or clinical supplies maintains an orderly receptionmiddot Provides back up support to other front desk staff and performs other related duties in support of efficient operations of the sitemiddot Collaborates with colleagues throughout the system to improve processes workflow outcomes and patient experiencemiddot High school diploma or equivalent required Associates or Bachelorrsquos degree in a clinical or business field preferredmiddot years in medical or healthcare office knowledge of healthcare terminology insurance authorization and benefitsmiddot Proficiency in healthcare terminology and billing practices experience with obtaining authorization and benefitsmiddot Bilingual highly preferred We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentmiddot High school diploma or equivalent required Associates or Bachelorrsquos degree in a clinical or business field preferredmiddot years in medical or healthcare office knowledge of healthcare terminology insurance authorization and benefitsmiddot Proficiency in healthcare terminology and billing practices experience with obtaining authorization and benefitsmiddot Bilingual highly preferred We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment