Patient Service Representative - Physical Therapy - UTC
Scripps Health
This is a *Part-Time* position (40 hours per pay period) with a varied schedule located at our Scripps Green Hospital in Torrey Pines. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
*Why join Scripps Health?*
AWARD-WINNING WORKPLACE:
* Made Becker’s 150 Top Places to Work for 2024
* Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024
* #5 in Fortune Best Workplaces in Healthcare 2023
* #78 in PEOPLE Companies that Care 2023
* #95 in Fortune 100 Best Companies to Work for 2023
* Nearly a quarter of our employees have been with Scripps Health for over 10 years
Join a caring team supporting Scripps Green Hospital as a Patient Service Representative in the Physical Therapy department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
* Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
* Responding to customer billing and payment inquires.
* Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
* Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
* Initiating and validating referrals/authorizations.
* Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
*Required Qualifications: *
* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
* Excellent communication and customer service skills.
* Strong organizational and analytical skills; innovative with ability to identify and solve problems.
*Preferred Qualifications:*
* 1 year of experience in customer service or a healthcare/medical office environment preferred.
* Able to adapt, prioritize and meet deadlines.
* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
**Job:** **Business Office*
**Organization:** **Scripps Green Hospital*
**Title:** *Patient Service Representative - Physical Therapy - UTC*
**Location:** *Central San Diego County-LA JOLLA-SCRIPPS GREEN HOSPITAL*
**Requisition ID:** *242007581*
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