At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitlePatient Service Specialist
LocationVero Beach
FacilityCC Indian River
DepartmentFiscal Admitting-Indian River Hospital
Job Code000667
ShiftDays
Schedule8:30am-5:00pm
Job Summary
Job Details
Join our team at Cleveland Clinic Indian River Hospital, and experience world-class healthcare at its best. Cleveland Clinic Indian River has been recognized as one of the top regional hospitals in South Florida. Indian River Hospital is in sunny Florida’s Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.
As a Patient Service Specialist, you will provide comprehensive, proactive and “Patient First” customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It’s vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance.
The ideal future caregiver is someone who:
Has excellent communication and customer service skills.
Acts in a professional, caring and helpful manner.
Can multi-task while paying attention to details and staying organized.
Is flexible, compassionate and friendly.
Demonstrates a strong work ethic.
This role will allow you to create the foundation in healthcare that you’ve been looking for. You will be supported as you enhance your customer service skills and advance your career as this position offers tuition reimbursement and endless opportunities within Cleveland Clinic.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Responsibilities:
Education:
High School Diploma or GED required.Certifications:
None required.Complexity of Work:
Ability to perform basic math sufficient to process insurance co-pays.Working knowledge of PC window applications sufficient to input and retrieve data.Ability to partner with others as needed to trouble shoot and resolve general technology issuesAbility to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills is preferred.Knowledge of medical terminology preferredA desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors.Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.Interest in learning new technology and troubling shooting to resolve minor technical issues.Easily adapts to changing technology, policies, procedures and processes. Demonstrated interest in process improvement or adopting new processes and or technology.Demonstrated ability to understand and interpret medical insurance information. Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment.Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.Work Experience:
Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience. Demonstrated experience in providing exceptional customer services and conflict resolution.Associate’s Degree may substitute for one year of experience.Bachelor’s Degree may substitute for the experience requirement.Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities