This is a *Full-Time* position (80 hours per pay period) with eight hour day shifts (Monday - Friday from 7:30AM - 4:00PM), located at our Scripps Prebys Cancer Center in Hillcrest (some local travel may be needed). You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. *Why join Scripps Health?* AWARD-WINNING WORKPLACE: * Made Becker’s 150 Top Places to Work for 2024 * #5 in Fortune Best Workplaces in Healthcare 2023 * #78 in PEOPLE Companies that Care 2023 * #95 in Fortune 100 Best Companies to Work for 2023 * Nearly a quarter of our employees have been with Scripps Health for over 10 years Join a caring team supporting Scripps Prebys Cancer Center as a Patient Service Specialist in the Head/Neck Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following: * Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. * Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed. * Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. * Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates. * Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns. * Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient. *Required Qualifications:* * Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. * Excellent communication and customer service skills. * Strong organizational and analytical skills; innovative with ability to identify and solve problems. * Able to adapt, prioritize and meet deadlines. *Preferred Qualifications:* * 2 years of experience in customer service or healthcare/medical office environment. * Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Code. **Job:** **Business Office* **Organization:** **Scripps Health Corp* **Title:** *Patient Service Specialist - Head / Neck Surgery - Hillcrest* **Location:** *Central San Diego County-SAN DIEGO-SHMS - MERCY* **Requisition ID:** *242007860*