*This is a Full-Time (80 hours every two weeks) benefited position working varied shifts between 6AM and 6PM. Flexible schedule availability is a must. Once training is complete, this position has a hybrid work schedule, with a work from home (WFH) and in-office schedule. The office is located at our Business Services office in 4S Ranch.* Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide. *Why join Scripps Health?* /AWARD-WINNING WORKPLACE:/ * #5 in Fortune Best Workplaces in Health Care 2023 * #78 in 2023 PEOPLE Companies that Care * #95 in Fortune 100 Best Companies to Work for 2023 * Nearly a quarter of our employees have been with Scripps Health for over 10 years. Join a winning team at Scripps Corporate Office supporting the Rave/Training department as a Patient Service Specialist. Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. You will experience the pride and support of being a member of an outstanding organization where we share a culture of providing excellent care to our patients and each other. As a Patient Service Specialist, you will be responsible for: * Responsible for interacting with patients and providers to gather information necessary for accurate registration including point of service payment collection and document collection, functions. * Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed. * Effectively manages collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. * Assisting patients with discussing payment arrangement options including financial assistance information, providing price estimates. * May coordinate scheduling, meeting and travel planning needs, department communication as needed. * May assist in gathering necessary reports, statistics, outcomes for the department as needed. * Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify the need to involve leadership in order to resolve concerns. *Required Qualifications:* * Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. * Excellent communication and customer service skills. * Strong organizational and analytical skills; innovative with ability to identify and solve problems. * Able to adapt, prioritize and meet deadlines. *Preferred Qualifications:* * Minimum of 3 years working with commercial, government, and workers' compensation payers. * Minimum of 3 years’ experience in obtaining authorizations for imaging or surgical services. * Minimum of 3 years’ experience in patient registration * Comprehensive understanding of coordination of benefits, outpatient and inpatient authorization processes for both hospitals and provider settings. * Proficiency with EPIC electronic health record system. * Strong command of the Microsoft Office Suite (Word, Excel, PowerPoint, Teams). * Ability to multitask effectively. * Demonstrated capability to work well under pressure and handle high levels of stress. * Flexible and adaptable to change in a dynamic work environment. * Detail-oriented with strong time management skills. * Analytical and problem-solving skills to navigate complex authorization issues. * Resourceful and able to work independently when needed. * Excellent communication skills for interacting with providers, staff, and patients. * Proven ability to work well with providers and staff, fostering effective collaborations. * Team player who contributes positively to team dynamics. * Strong organizational skills to manage multiple tasks and deadlines efficiently. * Ability to remain calm and focused in stressful situations. **Job:** **Business Office* **Organization:** **Scripps Health Corp* **Title:** *Patient Service Specialist - Insurance Authorizations - 4S Ranch* **Location:** *Central San Diego County-SAN DIEGO-SCRIPPS CORPORATE OFFICES* **Requisition ID:** *252001116*