Job Description Summary:

Job Description:

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.  

ROLE AND RESPONSIBILITIES

Patient experience:

Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules daily to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReconcile patient visits daily

Insurance:

Verify active insurance coverage and status and update information as necessaryCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balance

Phones:

Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

Consistently ensure and maintain patient confidentiality

Other:

Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupports manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assigned

QUALIFICATIONS

Associates degree, medical office or medical assistant degree requiredBilingual skills, Spanish speaking, RequiredExceptional customer service skillsExcellent Verbal and written communication skillsProven ability to multi taskProblem Solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Candidate must be available to work on site the following hours: Monday, Tuesday, Thursday and Friday from 8:00am-5:00pm and Wednesday from 9:00am-6:00pm1 Saturday a month is also a requirementMinimal physical effort.  Must be able to operate computer and telephone continuouslyRegular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:

For Health & WellnessMedical plans with Health Spending and Flexible Spending AccountsHealth Reimbursement Arrangement AccountsDental and Vision PlansWellness Incentive ProgramLife and Disability InsuranceVoluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.For Financial Success403(b) plan with a discretionary company match after 1 year of employment.For Great Work Life Balance:Paid time offPaid Parental LeavePaid holidaysEmployee Assistance ProgramsFor Professional and Educational AdvancementTuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information:

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed. 

Location:

Community Health Center of Clinton

City:

Clinton

State:

Connecticut

Time Type:

Full time