Overview We are seeking a dynamic, adaptable patient services coordinator (PSC) to join our flexible workforce team and be part of M Health Fairview Rehabilitation Services! This is an exciting opportunity to serve patients across 25 different rehab clinics across the twin cities. The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for the department/program. This role creates the “first impression” with guests (patients or visitors) through the check-in/out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions. FTE 1.0, authorized for 80 hours per pay period. Schedule: Monday - Friday with variable start times, 6:30am - 6:30pm (8-hour or 10-hour shifts). Travel to 25 sites in the metro! As far north as Elk River and as far south as Lakeville. Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more! M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs. As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers continuing education courses per year at no cost to employees. Responsibilities Job Description Complete scheduling functions Demonstrates excellent customer service skills Produces efficient and accurate schedules and associated reports Records and updates schedule changes accurately, communicating changes to all involved staff Seeks out solution to time conflicts directly through parties involved and other available resources Scans pertinent documents into the patient record Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling Complete clerical and reception duties Answers, screens, and responds to telephones calls Reviews and routes scans, faxes, inter-departmental or postal service mail Takes and leaves concise messages for patients and responds as requested Makes new patient packets Pulling and tallying data Word processing Report development Develop and implement office/department procedures to maintain systems and records Order supplies and monitors par levels for the department Locates and orders repairs and service requests Maintains databases, files and records on a regular basis according to established procedure Completes the Medicare and Medical Assistance certification, as applicable Checking in patients Facilitate all vital paperwork Acquire all necessary patient consent and delivers privacy and bill of rights information Capture patient demographic Acquire necessary signatures Ensuring waiting room and front desk appearance is professional and clean Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served Partner with patient care giver in care/decision making Communicate in a respective manner Ensure a safe, secure environment Individualizes plan of care to meet patient needs Modifies clinical interventions based on population served Provides patient education based on as assessment of learning needs of patient/care giver Qualifications Preferred Vocational/Technical training and/or Associate's degree 1+ years’ experience as a scheduler/administrative assistant in a healthcare setting EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.