Employment Type:Full timeShift:

Description:

Position Purpose:

Trinity Health Of New England is looking for a Patient Service Coordinator to join our team of mission-driven healthcare innovators.  Our vision is to provide state-of-the-art healthcare to those within our local communities, creating a positive impact for everyone that walks through our doors.  

What you will do: 

Provide outstanding customer service to internal and external customers. Document and log of all complaints in RESOLVE IT. Provide general information about the practices to new and existing patients, providers and staff. Impart information both verbally and in writing in a clear manner by sharing the appropriate amount and content of information so that it is understood by the intended audience. Responsible for BMC and Masshealth/PCCP/Network Heath outreach and documentation. Will adhere to all HIPPA Privacy and Security policies and report violations and incidents they observe and cooperate in investigations as requested by management. Additional Supervision/Coordination tasks as assigned 

Minimum Qualifications: 

Education: Associate’s degree or equivalent related experience required.  Experience: Two (2) years’ experience in a medical setting. Several years’ experience in insurance, account inquiry and customer service required. Must have ability to learn new tasks quickly and accurately. Knowledge of insurance products including third party reimbursement. Computer skills in a Windows environment, Epic and Excel. Experience: Knowledge of EPIC system preferred 

Position Highlights and Benefits 

Great benefits Patient-centric environment  Career growth and advancement potential Diverse and inclusive culture  

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year. 

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.