Patient Services Intermediate Apply Now **How to Apply** A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. **Job Summary** Experienced scheduler with proven ability to function at a high level, to coordinate provider clinic schedules, patient and procedural scheduling for all patients within our programs. Direct supervision is received from the FCVC Associate Administrative Manager. **Mission Statement** Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. **Why Join Michigan Medicine?** Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. **What Benefits can you Look Forward to?** + Excellent medical, dental and vision coverage effective on your very first day + 2:1 Match on retirement savings **Responsibilities*** **Essential:** + Coordinate provider clinic schedules, patient and procedural scheduling for all patients within our programs. + Opening and closing schedules, coordinating new patient referrals, rescheduling patients according to Ambulatory Care Operating Principles. + Complex management of diagnostic testing and pre-post procedure scheduling, as well as coordination with clinical research trial requirements. + Provide expert skill at clinic scheduling/grid management and adherence to standard work procedures, including thorough documentation standards. + Anticipate and problem solve issues with clinic and ancillary testing schedules. + Serve as a role model for service excellence and FCVC core values. + Manage daily work queues. + Manage phone calls from internal and external customers related to surgery. + Staff members in this classification are expected to exercise judgement in identifying problems, seeking and implementing solutions. + Perform other related duties as assigned. **Required Qualifications*** + High School Diploma or GED. + 3 - 4 years of experience. + Knowledge of basic medical terminology. + Familiarity with obtaining medical records or professional medical billing. + Financial counseling experience for healthcare patients. + Prior experience performing complex scheduling + Demonstrated customer service excellence and attention to detail + Welcoming and approachable demeanor with a consistently positive and professional attitude + Ability to work well independently as well as collaboratively within a team setting + Strong organizational, problem-solving, and prioritization skills + Ability to multi-task and work in a high-volume area + Demonstrated active listening, verbal, written and information technology communication skills. + Must be very comfortable working with commuters and have a general knowledge of office practices. + Demonstrated excellent attendance and reliability + Requires flexibility in all aspects of work assignments. **Desired Qualifications*** + Experience working within a large, complex, outpatient healthcare setting. + Knowledge of MiChart (EPIC-Cadence) and ORMIS scheduling; demonstrated proficiency with MiChart, Careweb, Microsoft Outlook, and ability to navigate between systems. + Experience with the ORMIS scheduling platform. + Previous experience working with clinical staff (nurses, mid-level providers, and physicians). + Working knowledge of cardiology/vascular/surgical terms, testing and procedures. **Modes of Work** Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) . **Union Affiliation** This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. **Background Screening** Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. **Application Deadline** Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO Statement** The University of Michigan is an equal employment opportunity employer. **Job Detail** **Job Opening ID** 262255 **Working Title** Patient Services Intermediate **Job Title** Patient Services Intermediate **Work Location** Michigan Medicine - Ann Arbor Ann Arbor, MI **Modes of Work** Hybrid **Full/Part Time** Full-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Um Hospital **Department** MM CVC Clinic **Posting Begin/End Date** 4/13/2025 - 4/23/2025 **Salary** $43,680.00 - $56,014.40 **Career Interest** Service Employees Intl Union (SEIU) Apply Now