Patient Services Intermediate Apply Now **Job Summary** We, the staff and faculty within the Department of Ophthalmology & Visual Sciences and Kellogg Eye Center are committed to improving lives through curing, preventing and treating eye disease. We do so by living and teaching our guiding principles of innovation, teamwork, inclusivity, caring, and integrity. Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide, and, in the courtesies we extend to patients, families, and each respective team member. The Kellogg team is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a patient and family-centered approach within this clerical role will be essential. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff. **Mission Statement** Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. The Kellogg Eye Center, Department of Ophthalmology & Visual Sciences, and the University of Michigan Medical Group are all a part of the University of Michigan Health which is dedicated to enhancing the quality of life by preserving and enhancing patient's vision. Our guiding principles in which we utilize to fulfill this purpose/vision are: + **Teamwork** : We are a collegial, productive, and collaborative community + **Caring** : We are respectful and compassionate + **Innovation** : Our curiosity drive innovation and the quest for knowledge + **Integrity** : Our ethics are built on openness, honest and trust **Why Join Michigan Medicine?** Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. **What Benefits can you Look Forward to?** + Excellent medical, dental and vision coverage effective on your very first day + 2:1 Match on retirement savings **Responsibilities*** + Work directly with providers and clinics to determine appropriate record requirements/needs + Process and transcribe patient paperwork for exams and clinical staff + Adhere to Point of Care (POC) scanning guidelines + Demonstrate ability to complete multiple tasks independently + Identify and track reoccurring operational problems and participate in resolution + Required to have knowledge and adhere to University and Departmental policies and procedures + Run MiChart reports to identify upcoming patients who need records or testing uploaded + Be proficient in digital processes as they pertain to your duties: Epic MiChart, faxing, scanners and phones + Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources + Ability to work independently in an ever-changing and potentially stressful environment + Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction + Excellent oral and written communication skills + Maintains proper attendance + Maintain patient confidentiality and adhere to HIPAA guidelines **Required Qualifications*** + Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility and consistently sharing information and resources with others + Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills + Demonstrate initiative, ability to prioritize, and ability to accept direction + Excellent attendance record + High School diploma or equivalent + 3-4 years in customer service setting + Knowledge of basic medical terminology + Prior experience performing complex scheduling + Exceptional interpersonal skills and ability to work well within a team setting + Communicates effectively + Demonstrates active listening, written, verbal and information technology skills **Desired Qualifications*** + Prior clerical/PSA experience + Familiarity with obtaining medical records + Working knowledge of MiChart + Experience in a health care environment + Strong office computing experience required, advanced skills with Microsoft Office applications highly desired + Considerable knowledge of university policies and procedures related to the responsibility to of the job **Modes of Work** Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) . **Union Affiliation** This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. **Background Screening** Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. **Application Deadline** Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO/AA Statement** The University of Michigan is an equal opportunity/affirmative action employer. **Job Detail** **Job Opening ID** 254652 **Working Title** Patient Services Intermediate **Job Title** Patient Services Intermediate **Work Location** Michigan Medicine - Ann Arbor Ann Arbor, MI **Modes of Work** Hybrid **Full/Part Time** Full-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Um Hospital **Department** MM KEC Call Center **Posting Begin/End Date** 9/19/2024 - 10/04/2024 **Career Interest** Healthcare Admin & Support Ophthalmology/Visual Sciences Apply Now