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Job Summary

We, the staff and faculty of the Rogel Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.

Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies, we extend to patients, families, and each respective team member. The Rogel Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health System Service Excellence Goals is a priority to the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.

This position is located in the Children & Women's building.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Advanced MiChart responsibilities

Maintain responsibility for MiChart grids as directedManage complex billing and referral work queuesTemplate editor, including provider template submission & changesMiChart Reporting functions; ability to run MiChart reports and analyze as neededOversee assigned MiChart In-Basket Same Day / Next Day PagerCoordinate faculty schedulesHelp maintain Resident staffing schedulesHelp maintain up to date and detailed scheduling requirements for provider templatesHigh-functioning scheduler has the ability to make complex scheduling decisions and coordination across departmentsServe as lead for entire clinic to provide room allocation for urgent and routine add on clinics

Provide complex clerical support services

Process Provider time off requests as givenObtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc. Manage clinical databases, if applicableResponding to concerns, questions, and complaints from patientsCross coverage for PS Assistant and Associate roles in all clinics

General Duties/Office Support

Maintain supplies in departmentPrepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc. Other general office functionsServe as a mentor for Patient Services Assistants and AssociatesAssist in onboarding new team members, providing resources to facilitate the learning of position.Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicableParticipate and lead in team/clinical huddles and meetingsRequired Qualifications*High School diploma or GED.A minimum of 3 years of previous work experience working with the public.Prior experience performing complex schedulingFamiliarity with obtaining medical records or professional medical billingDemonstrated ability to interact with a diverse populationStrong organizational and prioritization skillsDemonstrated record of excellent attendanceExhibits professional and positive image when interacting with patients, faculty, and staffAble to handle multiple responsibilities in a fast-paced environment with accuracyDemonstrated ability to work well under pressure and meet deadlinesDemonstrated strong problem-solving skillsDemonstrated excellent customer service skills with the publicGeneral office practice experience is requiredDemonstrated excellent verbal and written skillsExceptional interpersonal skills and the ability to work well within a teamAbility to communicate effectivelyDemonstrated active listening and information technology skillsDesired Qualifications*EPIC/MiChart experience.Experience working within a large, complex health care setting. Prior experience performing complex scheduling.Ability to understand medical documentation and general knowledge of medical terminology.Knowledge of university policies & procedures.Work Schedule

Monday through Friday; 40 hours per week

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.