Patient Services Intermediate Apply Now **How to Apply** A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. **Job Summary** We are actively seeking compassionate, enthusiastic, and patient oriented individuals who will share in the goal of creating the ideal experience for our patients, family, and employees. To be considered for this position, a cover letter is required and should be attached as the first page with your resume. **Responsibilities*** + Manage and expedite patient image/ film flow through the reading room area. + Work with physicians on adherence to breast imaging procedures. + Assign daily procedure points to radiologists. + Manage phone calls from internal and external customers related to procedures. + Creating and updating Radiologist worklist. + Ensure all images and appropriate comparisons are available on the reading room workstation. + Manage daily work queues. + Accurately identify and archive outside studies. + Identify and contact appropriate physician/ clinics for radiologist request. + Review reading room work list to ensure ER and inpatient exams are available. + Review outside reports, request and prepare images for film consult appointments. + Request outside images for patient's appointments. + prepare MRI cases to be interpreted. + Facilitate communication between Technologists and Radiologist. + Load images and prepare for BCC conference. + Audit logbooks to ensure incomplete cases are completed in a timely manner. + Review annotated images and print accurately for callback appointments ensuring size quantity and images are accurate. + Process charts for pathology of procedures daily. + Contact BCC with procedure results. + High intensity patient flow must be compassionate and able to manage stressful situations. + Subject to assist in different areas of the breast imaging department. + Cross coverage for PS Assistant and Associate roles + All other duties assigned. **Required Qualifications*** + High school diploma or GED prior experience performing complex scheduling exceptional interpersonal skills and ability to work well within a team setting. + Communicates effectively. + Demonstrates active listening written verbal and information technology skills. + Ability to multitask in a fast-paced, multidisciplinary clinical setting. + Demonstrated excellent attendance. + Expected to be proficient in identifying problems, seeking, and implementing solutions. **Desired Qualifications*** + Working knowledge of medical terminology; 3-4 years' experience in a public contact setting; Responsible office experience required, preferable in a medical setting. + Extensive knowledge of Microsoft Outlook **Work Schedule** Monday - Friday/Occasional Saturdays/ Days/40 hours per week **Work Locations** Rogel Cancer Center **Modes of Work** Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) . **Union Affiliation** This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. **Background Screening** Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. **Application Deadline** Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO/AA Statement** The University of Michigan is an equal opportunity/affirmative action employer. **Job Detail** **Job Opening ID** 259599 **Working Title** Patient Services Intermediate **Job Title** Patient Services Intermediate **Work Location** Michigan Medicine - Ann Arbor Ann Arbor, MI **Modes of Work** Onsite **Full/Part Time** Full-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Um Hospital **Department** MM Cancer Center RAD **Posting Begin/End Date** 1/29/2025 - 2/05/2025 **Salary** $43,680.00 - $56,014.40 **Career Interest** Service Employees Intl Union (SEIU) Apply Now