Patient Services Rep Req #: 0000166762
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: Barnabas Health Medical Group
Department: UPA-DCMC Otolaryngology
Location: Barnabas Health Medical Group, 200 South Orange Avenue, Livingston, NJ 07039

Job Overview:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications:

Required:

High School Diploma or General Education Degree (GED)Relevant experience and/or training, or equivalent combination of education and experienceDemonstrates a clear understanding of the importance of patient satisfaction and safety.Strong oral and written communication skillsAttention to accuracy and detail.Able to multitask and work under pressure.Ability to work independently and in a team environment.Travel required

Preferred:

Associate degree or bachelor s DegreePrevious medical receptionist experience or background in general officeKnowledge of medical terminology and electronic medical record (EMR) systemsBilingual in Spanish and English

Scheduling Requirements:

Shift Working: Monday - Friday 9:00AM-5:30PMDay ShiftFull-Time, 40 Hours Per WeekHours subject to change due to practice needs

Essential Functions:

Performs patient check-in and check-out functions.Answers routine questions in person and over the telephonePerforms basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail.Creates and maintains health record information, files, and organizes as needed.Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort- & Long-Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer