Starting pay is 20.42 per hour or higher depending on years of experience.

Practice and Culture

The PSR Lead position supports the Corewell Health West Cardiothoracic Surgery and Structural Heart office which provides the highest volume of heart and lung surgery in the state of Michigan. This is a bit of a unique position in that half the time the position is a true lead PSR role being responsible for the day to day PSR functions and providing leadership and guidance to the clerical team. The other half of the time is supporting the office from an administrative standpoint this includes calendar management for surgeons, supply ordering, submitting invoices, trouble shooting technology issues on numerous applications, expense reimbursement, and much more. Ideally this person has PSR experience, Epic superuser, proficient in Microsoft applications such as teams, outlook, PowerPoint, word, and excel. We are looking for someone who is highly motivated, takes initiative, works well in a team, is organized, and patient oriented. They will be joining a fast paced, high functioning, efficient office.

Job Summary

Organizes and directs day-to-day clerical function in the delivery of quality health care services. Provides leadership and guidance to clerical staff.

Essential Functions

Leads team in workflow processes and may provide input to performance feedback process if/when necessary.

Problem-solves for other Patient Service Representatives and clerical support staff in department/practice.

Serves as main point of contact for Providers in identifying and addressing operational issues.

Oversees and manages productivity, performance and quality metrics.

Possesses the ability to perform the roles of Patient Services Representative, Associate, Intermediate and Senior roles when necessary.

Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

High School Diploma or equivalent

10 years of relevant experience typically gained through skills/ knowledge / abilities of related experience

Preferred

Associate's Degree

Epic superuser

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - North Office Building - 221 Michigan St - Grand Rapids

Department Name

Cardiothoracic Surgery - CHMG West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 5 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.