Job Summary

The Patient Services Representative I (PSR I) represents the face of our company to patients who come to MAKO, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate leadership behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Job Accountabilities (Responsibilities)

Collect specimens according to established procedures. This includes, but not limited to: drug screens, blood samples, processing pathology and cytology samples. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. Work iLabs for assigned accounts daily to ensure accurate data is provided for billing purposes. Provide necessary CIR and PPE Resolution reporting to Director as required and scheduled Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. Complete training courses and keep up-to-date with the latest phlebotomy techniques. Travel to Territory Manager meeting if held off-site or off normal shift. Participate on special projects and teams. Stay up-to-date on company communication

Job Requirements Ability to provide quality, error free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Committed to all MAKO policies and procedures including company dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles. Must have reliable transportation, valid driver license, and clean driving record, if applicable.