Patient Services Representative Boulder Community Health, Boulder, CO 80303 $20.06 - $30.09 an hour - Half Time, Days. 20 hours a week. Boulder Community Health is seeking a Patient Services Representative who serves as a liason between patients, families, hospital and medical staff. Benefits: •Health insurance, including a FREE employee only option •Dental and Vision insurance •BCH paid Life Insurance; Spouse and Dependent Life Insurance plans •Short-term and Long-term disability coverage •Health and Dependent Care Flexible Spending Accounts •Retirement plan with BCH matching contributions, and discretionary lump sum contribution •Paid Time Off •Education assistance program •Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more •Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki •Free one-on-one retirement planning sessions •Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family Qualifications •Mediation and/or Dispute Resolution Training and Experience (preferred) •LPN training and/or Bachelors Degree in related field (preferred) •2-4 years of professional clinical or non-clinical healthcare experience preferred. •Previous experience in Patient Customer Service preferred. Responsibilities •Promotes excellence in customer service. •Routinely seeks perceptions about quality from all of our customers and follows through to settle issues of clinical care and communication across the continuum. •Routinely visits patients throughout the hospital to offer support, explore patient issues and represent the hospital to patients to insure patient satisfaction with services. •Provides feedback directly to area leaders regarding patient issues and promotes resolution of these issues. •Interfaces with Managers and Clinical Team Leaders regarding patient issues and promotes resolution of these issues. •Triage and investigate inquires and complaints about charges, costs, insurance processing that is not directly related to care concerns or patient safety & occurrences •Assisting patients in understanding charges, billing and account processing •Assist with referrals to financial counselors/screening for financial services as indicated •Coordinate and communicate account resolution with Patient Financial Services when Patient Services are involved. Communication and documentation of any adjustments, payment agreements •Review accounts with patients when further clarification is needed beyond what Patient Business Affairs can offer About Boulder Community Health and Boulder, Colorado Boulder Community Health’s vision is partnering to create and care for the healthiest community in the nation. We are a community owned-and-operated nonprofit health system dedicated to providing local access to high-quality medical care to our community in Boulder and surrounding areas. We are known across Colorado for our clinical excellence in heart care, neurosurgery, stroke care, orthopedics and cancer care. We’re proud of our tradition of being an early adopter of new technologies and medical techniques that improve care for our patients. We are a Certified Level II Trauma Center with numerous awards and recognition including the 2023 Healthgrades Outstanding Patient Experience Award, 2022 Best Hospitals for Maternity Care from Leapfrog, Money Magazine and Newsweek and Boulder Weekly’s 2022 Best Hospital. Nestled in the foothills of the Rocky Mountains, living and working in Boulder means enjoying the outdoors and natural beauty, bringing a fresh perspective to healthcare practice. As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.