**Overview** **West Gables** **Rehabilitation Hospital** *A joint venture with Select Medical* **Location: Miami, FL** **Patient Services Representative (PSR)** **Pay: $16 - $23 per hour** _based on experience_ **Why work for West Gables Rehabilitation Hospital?** We are committed to your growth and success! + Team oriented environment + Health, Dental, and Vision insurance; Life insurance; Prescription coverage + Paid Time Off (PTO) and Extended Illness Days (EID) + A 401(k) retirement plan with company match + Short and Long Term Disability + Personal and Family Medical Leave **Responsibilities** The Patient Services Representative (PSR) is responsible for a variety of activities related to the patient experience. The primary tasks include: + Assists with day-to-day functions, events, and services that promote an excellent patient experience. + Rounding on patients and communicating with them in a respectful manner. + Responsible for the distribution, collection, and data of the hospital patient satisfaction survey. + Providing service recovery when needed and collecting feedback. + Assists in activities that enhance the patient experience for patients, families and visitors. + The PSR must be familiar with the policies and procedures so they can support patients. + Performs other duties as requested. **Qualifications** + High School graduate or equivalent preferred. + Previous experience within a healthcare customer service role preferred. + Requires skills in report writing, problem solving and critical thinking. + Requires computer literacy and the ability to utilize additional software programs as implemented. + Requires experience assisting and serving a variety of diverse cultures and patient populations. **Additional Data** _Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law_ _._ _**Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law_ _._ Apply for this job (https://jobs-selectmedicalcorp.icims.com/jobs/311434/patient-services-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=1374627814) Share this job **Job ID** _311434_ **Location** _US-FL-Miami_ **Experience (Years)** _2_ **Category** _Administrative - Administrative Services_ **_Street Address_** _2525 SW 75th Avenue_ **_Company_** _West Gables Rehabilitation Hospital_ **Position Type** _Full Time_