Get ready to make a difference as a _Patient Services Representative_ ! You'll be the friendly face that welcomes patients with a smile, guiding them through their financial responsibilities and ensuring they understand their copayments. You'll also be the go-to person for updating patient demographics and insurance details, making sure everything runs smoothly. Join us and be a part of something truly impactful! **Responsibilities:** + Help patients navigate the healthcare system by providing clear and understandable instructions + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Collect copayments and any other applicable patient payments at the point of service Schedule: Rotating days, weekends, and holidays. Must be able to rotate through all the shifts including but not limited to: 7AM-5PM, 11AM-9PM, and 2PM-12AM. This position will be working 10 hour shifts. _This position will mostly work in the Emergency Department._ + Completion of high school graduate or equivalent is required. + Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** + Act 33, 34, 73 **UPMC is an Equal Opportunity Employer/Disability/Veteran**