Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative to support the office in Harrisburg. Hours are Monday-Friday 8:00am-4:30pm No holidays or weekends! We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Our office prides itself on a creating a work environment that is positive and friendly! Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! This position may have 5% of travel to an office in Mechanicsburg. Manager can discuss further during interview. **Responsibilities:** + Help patients navigate the healthcare system by providing clear and understandable instructions. + Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference + Schedule or connect patient to resources to schedule for ancillary services at checkout + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Promote MyUPMC patient portal and assist patients in registration when applicable + Collect copayments and any other applicable patient payments at the point of service + Provide a warm greeting for all patients + Register patients in Biometrics (fingerprint recognition) program and explain benefits + Confirm and/or update patient registration information at checkout + Appropriately distribute / triage phone calls to other areas and / or clinical providers + Schedule follow-up appointments within the practice at checkout + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**