Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative to support the office in Hummelstown. Schedule is Monday-Friday hours will vary between 7:45am-5:00pm No holidays or weekends! Limited travel to satellite offices is required. We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! **Responsibilities:** + Provide a warm greeting for all patients. + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. + Collect copayments and any other applicable patient payments at the point of service. + Confirm and/or update patient registration information at checkout. + Schedule follow-up appointments within the practice at checkout. + Help patients navigate the healthcare system by providing clear and understandable instructions. + Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Register patients in Biometrics (fingerprint recognition) program and explain benefits. + Assist patients in education of financial responsibility and connect them to advocacy resources as needed. + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. + Appropriately distribute / triage phone calls to other areas and / or clinical providers. + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + *Performs in accordance with system-wide competencies/behaviors. + *Performs other duties as assigned. + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**