Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative to support the office in Harrisburg. 

 

Hours are Monday-Wednesday 8:30am-5:00pm, Thursday 8:00am- 5:00pm and Fridays 8:00am-4:00pm

No holidays or weekends!

We are seeking to recruit an individual with exceptional customer service abilities, previous experience with patient registration, insurance authorizations and patient check-in/check-out are preferred, but willing to train the right candidate. 

 

This is a family-oriented work environment. All of our providers are very approachable, and Fridays are jean days!

 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout and schedule follow-up appointments.  Help patients navigate the healthcare system by providing clear and understandable instructions.  Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute / triage phone calls to other areas and / or clinical providers. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned.