Purpose 

The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care.

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.   

In this position you will:

Warmly greet patients and their families as they arrive in the clinic.  Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.  Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
Assists with maintaining provider templates and appointment schedules, as needed.  Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel, as needed.
Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements.  Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
Prepares charts and accounts on a daily basis as applicable.  Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards.
Collects co-pays and fees as needed, including closeout of drawer at the end of the day. Provides registration form and instructions to new patients and those who haven’t been seen in last year, assisting if necessary.  Schedules walk-in patients for same day appointments.  Connects patients to insurance eligibility services, as needed.  Explains Neighborcare’s sliding scale policy to self-pay patients, verify income information; entering it appropriately into EHR.
As necessary, requests an Interpreter to assist patient(s).  Prepares clinic to open and close for business in a timely manner, in accordance with the clinic’s posted schedule.  Reconciles fee slips and run reports at end of shift or throughout day.
Responds to emergent needs and assist teams by calling taxis, ambulance, etc.  Partners with other members of the clinic team to ensure patients are receiving the needed services, including participating in huddles and all-staff meetings.
Communicates effectively with clinic team members via the EHR and in-person.
Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, and data entry.  Complies with the Neighborcare risk management, compliance, and information security program requirements, including accurate and timely reporting of all adverse incidents Demonstrates professional demeanor in appearance/ behavior in all work-related interactions.  Participates in and completes required organizational training programs, including annual safety training and HIPAA and Compliance training.

Required qualifications:

High School diploma or GED

Preferred qualifications 

One (1) year of customer service experience One (1) year of experience in a healthcare setting Bilingual skills

About our Service Commitments 

Our service commitments were created by staff members, leaders, board members, and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/  

Serving patients  Serving each other  A warm welcome  Caring  Respect  Working together  Trusting Relationship 

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia!  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community. 

Compensation

The wage range for this position is: Minimum $19.97 up to $26.18 maximum. Compensation will be determined based on years of relevant experience.

Union:  Yes

Full job description will be provided during the interview process.