Job Summary:MaineGeneral Health Patient Service Reps are the pillar of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator. Ensuring the needs of our patients, family members, medical personnel and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community, providing care and support in some of the most significant times of their lives.

Job Description:

What makes a great PSR? Would YOU make a great PSR?

Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, direct patient care, and many other roles. 

MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently.  

The Work:

Greets patients, answers phones, and performs clerical duties as needed to support clinical departmentsSchedules appointment times using computerized scheduling programsVerifies insurance benefits and may obtain precertification/authorization as necessary.Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-upEnsures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy

You Have:

Strong analytical and problem-solving skillsProficient with Microsoft Office SuiteExcellent interpersonal, written/verbal communication, and support skillsAbility to be flexible and shift priorities quicklyStrong attention to detail

Scheduled Weekly Hours:40

Scheduled Work Shift:Day (United States of America)

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.Employees have access to industry-leading leave for new parents.A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.Tuition Reimbursement is available to all employees to further develop skills and career.We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .