UPMC Community Medicine Incorporated is hiring a full-time Patient Services Representative to support the Northern Gastroenterology UPMC located at 5500 Brooktree Rd. #201, Wexford, PA 15090. This position will work 40 hours per week (hours from 6:45am-3:15pm or 7:30am-4:00pm). No evenings required. Free parking, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Purpose: The Patient Services Representative plays a crucial role in ensuring a positive experience for patients at UPMC physician practices, hospitals, and outpatient surgery departments. This role involves welcoming patients upon arrival and promoting the use of new, consumer-friendly technologies. Additionally, the representative educates patients on their copayments and financial obligations, collects payments when applicable, and schedules follow-up appointments within the continuum of care. They also connect patients to financial advocacy resources when appropriate, update patient demographics and insurance coverage information, and promote a culture of service excellence. Strong customer service skills are essential to ensure that patients and their families have the desired UPMC Experience. Responsibilities: + Provide a warm greeting for all patients + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference + Collect copayments and any other applicable patient payments at the point of service + Confirm and/or update patient registration information at checkout + Schedule follow-up appointments within the practice at checkout + Schedule or connect patient to resources to schedule for ancillary services at checkout + Help patients navigate the healthcare system by providing clear and understandable instructions + Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience + Register patients in Biometrics (fingerprint recognition) program and explain benefits + Promote MyUPMC patient portal and assist patients in registration when applicable + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Appropriately distribute / triage phone calls to other areas and / or clinical providers + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + *Performs in accordance with system-wide competencies/behaviors + *Performs other duties as assigned. + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**