The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

This is a full-time position working M-F from 8:30 am - 5:00 pm primarily out of our Lakeville location, but may also float to Eagan, Woodbury, St. Paul, and Roseville.

A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for a sign-on bonus.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. 

Essential Functions:

Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration. Verify all patients’ insurance is accurately updated. Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having physical therapy appointment. Responsible for courteous and respectful communication with patients and guests. Responsible for all patient chart preparation. Responsible for upkeep of patient waiting areas. Responsible for monitoring incoming faxes and new referrals. Assists with patient pre-operative phone calls as needed. Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events. Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed). Any and all other duties as assigned.

Education and Experience Requirements:

High School diploma/GED or equivalent Customer Service experience required Medical terminology knowledge preferred Administrative or Medical Office experience preferred

Essential Requirements:

Ability to:

Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic during business hours  Travel independently throughout the clinic; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Physical Therapy setting

Notes:

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.  This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.