Req #: 240625 Department: SCHOOL OF DENTISTRY Posting Date: 11/07/2024 Closing Info: Closes On 11/21/2024 Salary: $3,498 - $4,852 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908\_a11y.pdf) As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. The Office of Clinical Services (OCS) at the School of Dentistry encompasses the Patient Registration and Patient Relations offices, Simulation Clinic and Labs, Central Sterilization, two dispensaries, and facilities maintenance team. OCS supports the operations of 13 dental clinics in delivering dental care to the state’s largest and most diverse patient population. We utilize a team-oriented approach and work very hard to delight our patients. The Office of Clinical Services is committed to the principle of diversity, equity, and inclusion and to providing an environment where every employee feels welcomed, valued, and appreciated. The Office of Clinical Services has an outstanding opportunity for a **full-time Patient Services Specialist 2 (NE S SEIU 925 Non Supv)** in the Patient Registration Office. The individual in this role processes incoming referrals, schedules patient appointments, obtains and verifies demographic and financial information through the pre-registration process, completes patient registration by obtaining consent for dental care and financial agreement, processes patient paper work, triages patient telephone calls to staff, verifies demographic and financial information, and coordinates care with course directors, students, and clinic personnel. Under general supervision and using School of Dentistry and UW processes and procedures, the Patient Services Specialist 2 performs specialized clerical and technical duties to facilitate the delivery of patient care. **DUTIES AND RESPONSIBILITIES** + Provide information about care options available in the Third Year Student Clerkship Clinic, Fourth Year Student General Practice Clinic, Specialty Graduate Clinics and Faculty Practice Clinic. + Obtain necessary information in order to coordinate admission into care at the School, process referrals and if necessary triage to Specialty Graduate Clinics and/or Urgent Care. + Inform patients of financial responsibilities, insurance coverage and patient expectations, send correspondence to patients regarding their appointments and becoming a patient of the School. + Coordinate patient care through the pre-registration process, while maintaining the confidentiality of patient and student information. + Schedule patient screening and diagnostic radiograph appointments, follow-up appointments and continued care appointments. This includes the scheduling of recalls, surgeries, post-operative care, and evaluations by matching patient treatment needs to student’s educational requirements. + Assist in clinic schedule preparation and maintenance for student providers. + Monitor the treatment progress of patients and assure referrals are monitored and processed. Respond to patient questions about referrals to clinics within the school, appointments and disposition of care. + Work directly with Course Directors regarding patient treatment concerns. + Handle patient email, telephone and in-person inquiries with a high level of professionalism. + Train new employees in the clinic and communicate job expectations to staff. + Provide feedback to Manager regarding daily coaching plans, corrective action and employee performance evaluations. + Provide assignments to staff and coordinate employee work schedules to ensure coverage at all times. + Recommend process improvements to existing policies and procedures. + Resolve staff issues that arise on a daily basis; identify and resolve problems, review and correct work performed by other staff to meet standards. + Develop and generate patient correspondence to patients about treatment and services for all Clerkships. + Intake patient concerns presented by telephone-resolve customer service concerns and non-clinical issues; notify Patient Relations of all resolved and pending patient issues. Work with Patient Relations Manager to review and resolve concern in a timely manner. + Interpret School of Dentistry policies, procedures, and services to patients and patient’s representatives. + Under general direction, the Patient Services Specialist 2 will regularly assign, instruct and check the work of others, train and orient staff, provide feedback on employee performance. + Perform related duties as required. **MINIMUM REQUIREMENTS** + High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.