Location: Garland, TX (with travel to Plano, TX twice a month)

JOB SUMMARY

The Patient Services Specialist 2 Float, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nServes as a float pool resource to various clinics within designated, local region.\nAssists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.\nRegisters patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.\nAccepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report.\nProvides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.\nResponds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.\nAssists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.\nRetrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.\nAssists in training, mentoring and providing assistance to junior staff as requested.\n\n

KEY SUCCESS FACTORS

\n\nAble to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.\nExcellent listening, social and communication (oral and written) skills; professional, nice and respectful telephone etiquette. Able to fit communication style to suit different audiences.\nCaring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.\nKnowledge of patient registration procedures and documentation.\nKnowledge of medical insurance claims procedures and documentation.\nThorough knowledge of the out of network process.\nSkilled in the use of personal computers and related software applications.\nSkilled in preparing and maintaining patient records.\nAble to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.\nAble to mentor and train staff.\n\n

BENEFITS

Our competitive benefits package includes the following

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

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QUALIFICATIONS
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\n- EDUCATION - H.S. Diploma/GED Equivalent
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\n- EXPERIENCE - 1 Year of Experience