Patient Services Specialist - St Josephs Hospital, WA & Mount Carmel Hospital, WA

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California.  ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

The Patient Services Specialist is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations. Obtains accurate and complete information from patients who are ill, anxious or non-English speaking. Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment. Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Joseph's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Shift Details:

On Call, Variable shift - required to be available on call for both locations, Chewalah and Colville.

Required Qualifications:

H.S. Diploma or GED 1 year Customer service or healthcare registration

Preferred Qualifications:

Some college level course work particularly Medical Terminology or Medical Assistance coursework Upon hire: National Certification of CHAA Upon hire: Certified Revenue Cycle Specialist (CRCS) Registrar and third party payor experience

Salary by Location:

Chewelah, WA Salary Range - Min: $16.98, Max: $26.01

Colville, WA Salary Range - Min: $17.00, Max $25.86

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.