Patient Services Specialist I - ADC Wellness Center (M-F; 7:30a-4:00p) **Angleton, Texas, United States** **New** Medical Administrative UTMB Health Requisition # 2406273 **EDUCATION & EXPERIENCE** **Minimum Qualifications:** Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **LICENSES, REGISTRATIONS OR CERTIFICATIONS** **Required:** For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **Job Description:** The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS** **CUSTOMER SERVICE:** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller’s needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **SCHEDULING:** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation