Patient Services Specialist I - Ob/Gyn, McAllen **McAllen, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2406246 Job Description: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. EDUCATION & EXPERIENCE Minimum Qualifications: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. LICENSES, REGISTRATIONS OR CERTIFICATIONS Required: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. Preferred Qualifications: Experience with patient registration, patient appointment scheduling, and/or insurance verification preferred. Qualifications - External CUSTOMER SERVICE: • Provides high level customer service in all interactions with internal and external customers. • Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. • Answers calls accurately and with exceptional customer service at all times, and ensure caller’s needs are met. • Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. • Acts as patient advocate and liaisons with various departments to meet mutual goals. • Addresses concerns of patients, provides service recovery, and escalates issues as needed. SCHEDULING: • Schedules appointments and completes reminder calls to patients for scheduled appointments. • Coordinates financial counseling for day surgery • Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. • Provides out-of pocket cost estimates to patients and counsels patients about unpaid bills. • Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: • Arrives patients and prepares paperwork/chart for visit. • Appropriately receipts all monies collected, tokens distributed, and deferments authorized. REGISTRATION: • Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter. • Obtains and documents information required for third party reimbursement. • Ensures compliance with Medicare and third party coverage. • Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation