Patient Services Specialist II- TDCJ Holdover
UTMB Health
Patient Services Specialist II- TDCJ Holdover
**Galveston, Texas, United States**
**New**
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UTMB Health
Requisition # 2406255
**LICENSES/CERTIFICATIONS:**
+ Required: A valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position.
**EDUCATION AND EXPERIENCE:**
Minimum Qualifications:
+ Associate degree
+ One year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
**JOB SUMMARY:**
The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients.
**ESSENTIAL JOB FUNCTIONS:**
Lead Responsibilities:
+ Ability to function as a team leader.
+ Provides peer guidance and leadership.
+ Able to effectively triage problems.
+ Understand clinic flow to maximize clinic usage to meet patient needs.
Customer Service:
+ Provides high level customer service in all interactions with internal and external customers.
+ Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
+ Answers calls accurately and with exceptional customer service at all times.
+ Ensures caller’s needs are met and accurate information is obtained.
+ Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
+ Acts as patient advocate and liaisons with various departments to meet mutual goals.
+ Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.
+ Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Scheduling:
+ Applies the policies of the clinical entity to schedule appointments.
+ Coordinates financial counseling for day surgery.
+ Completes reminder calls to patients for scheduled appointments.
+ Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
+ Provides out of pocket cost estimates to patients.
+ Counsels patients about unpaid bills.
+ Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
Arrival:
+ Arrives patients and prepares paperwork/chart for visit.
+ Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
Registration:
+ Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
+ Obtains and documents information required for third party reimbursement.
+ Ensures compliance with Medicare and third-party coverage.
+ Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
Disposition:
+ Fully dispositions each patient within the designated timeline.
**MARGINAL OR PERIODIC FUNCTIONS:**
+ Performs related duties as required.
+ Adheres to internal controls established for department.
+ Reads all OSA Announcements and relevant communications relating to job duties.
+ Successfully completes competency-based training and testing on an annual basis.
+ Prioritizes and completes all work in an accurate, effective, and efficient manner.
+ Locks office and secures files containing money or confidential information when away from workstation.
+ Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential.
+ Participates in team meetings/activities and supports the philosophy and goals of the team/department.
**SALARY RANGE**
Salary commensurate with experience
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Compensation
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