Patient Services Specialist II - UTMB Galveston Hematology & On.
UTMB Health
Patient Services Specialist II - UTMB Galveston Hematology & On.
**Galveston, Texas, United States**
**New**
Clerical & Administrative Support
UTMB Health
Requisition # 2406272
Minimum Qualifications:
Bachelor’s degree and one year experience or High School or equivalent and three years clerical or customer service experience.
Job Summary/Description:
The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients.
Job Duties:
· Ability to function as a team leader.
· Provides peer guidance and leadership.
· Able to effectively triage problems.
· Understand clinic flow to maximize clinic usage to meet patient needs.
· Provides high level customer in all interactions with internal and external customers.
· Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
· Answers always calls accurately and with exceptional customer service.
· Ensures caller’s needs are met and accurate information is obtained.
· Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
· Acts as patient advocate and liaisons with various departments to meet mutual goals.
· Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail
· Addresses concerns of patients, provides service recovery, and escalates issues as needed.
· Applies the policies of the clinical entity to schedule appointments.
· Coordinates financial counseling for day surgery
· Completes reminder calls to patients for scheduled appointments
· Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
· Provides out of pocket cost estimates to patients
· Counsels’ patients about unpaid bills.
· Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
· Arrives patients and prepares paperwork/chart for visit.
· Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
· Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
· Obtains and documents information required for third party reimbursement.
· Ensures compliance with Medicare and third-party coverage.
· Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
· Performs related duties as required.
· Reads all OSA Announcements and relevant communications relating to job duties.
· Successfully completes competency-based training and testing on an annual basis.
· Prioritizes and completes all work in an accurate, effective, and efficient manner.
· Adheres to internal controls established for department.
· Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential.
· Participates in team meetings/activities and supports the philosophy and goals of the team/department.
Salary Range:
Actual salary commensurate with experience or range if discussed and approved by hiring authority.
Work Schedule:
On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.
**Equal Employment Opportunity**
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Compensation
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