Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Patient Support Manager in our Lexington office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels. Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions. Case Managers will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy. Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.

Essential Functions

Responsibilities

Works closely with patient/family to case manage all steps required to gain access to therapy.Acts as the liaison with medical officesWork with Specialty Pharmacy and insurance companies to obtain reimbursement informationPerform benefit investigations with insurance companies as required.Counsel patient/family on reimbursement optionsManage patient transition to Takeda products. Work with nurses to provide injection/infusion training to patientsResponsible for maintaining case history for all assigned patients in the CRM systemTrouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA’s, etc)Partner with Field Regional Business Managers and Patient Access Mangers to manage all patient cases within their assigned territoriesProfessionally field incoming telephone calls while making a positive impressionAnswer patient and medical office inquiries and resolve customer problemsProvide ongoing persistency and compliance support by making regular calls to patient/familiesManage patient assistance requests and work with partners to process applicationsProvide back-up coverage for other Case ManagersAttend patient meetings and represent Takeda at industry conferencesTravel to sales meetings and medical offices as necessary

Education and experience:

BA/BS in the life sciences or communications preferred3 -5 years of prior case management experience preferred

Key Skills and Competencies

Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.Ability to multi task, problem solve and work independentlyIndividual must possess and portray strong emotional resilienceIndividual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skillsAbility to handle sensitive informationLiving our leadership behaviors is a basic expectation for all Takeda employees. Takeda expects all employees to embody the following:

Leadership Behaviors

Be PositiveBe AccountableBe Results OrientedBe An Excellent Manager of Self and Others

Other Job Components

Complexity and Problem Solving

Ability to problem solve complex reimbursement scenarios and recommend solutionsAbility to maintain composure and remain professional during difficult patient or medical calls

Internal and External Contacts

Liaison with patients and familiesLiaison with physicians and sites of careWork with specialty pharmacy partners, insurance companies and nursing agenciesWork with Regional Business Managers, Patient Access Manager and Managed Care/Government Accounts team

Travel Requirements

10% Travel

WHAT TAKEDA CAN OFFER YOU:

401(k) with company match and Annual Retirement Contribution PlanTuition reimbursement Company match of charitable contributionsHealth & Wellness programs including onsite flu shots and health screeningsGenerous time off for vacation and the option to purchase additional vacation daysCommunity Outreach Programs

Empowering Our People to Shine

Discover more at takedajobs.com

No Phone Calls or Recruiters Please.