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Job Description

Join Takeda as a Patient Support Manager out of our Lexington, MA office.  Where you will work in a highly visible, strong team environment to provide exceptional Customer Service on all levels. You will also listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions. As a Patient Support Manager, you will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy. As a Patient Support Manager, you will maintain strong relationships with patients and physicians to ensure ongoing compliance with therapy.

How you will contribute:Works closely with patient/family to case manage all steps required to gain access to therapyActs as the liaison with medical officesWork with Specialty Pharmacy and insurance companies to obtain reimbursement informationPerform benefit investigations with insurance companies as requiredCounsel patient/family on reimbursement optionsManage patient transition to Takeda products. Work with nurses to provide injection/infusion training to patientsResponsible for maintaining case history for all assigned patients in the CRM systemTrouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA’s)Partner with Field Regional Business Managers and Patient Access Managers to manage all patient cases within their assigned territoriesProfessionally field incoming telephone calls while making a positive impressionAnswer patient and medical office inquiries and resolve customer problemsProvide ongoing persistency and compliance support by making regular calls to patient/familiesManage patient assistance requests and work with partners to process applicationsProvide back-up coverage for other Patient Support ManagersMay attend patient meetings and represent Takeda at industry conferencesTravel to sales meetings and medical offices as necessary

Minimum Requirements/Qualifications:BA/BS in the life sciences or communications preferred3 -5 years of prior case management experience preferredEducates patients using clear and understandable language, adapting information to the listener's level of understandingSolves patient-related issues by analyzing the situation and applying standard proceduresImplements health support programs effectively, ensuring adherence to goals and patient satisfactionAdvises patients on financial assistance programs to enhance therapy affordabilityAdvocates for patient needs, ensuring they are met promptly and accuratelyCommunicates effectively with both patients and healthcare providers to facilitate careAnalyzes patient data to identify trends and improve service offeringsCoordinates healthcare services, ensuring patients receive comprehensive supportMentors newly diagnosed patients, providing emotional and practical supportManages incoming calls efficiently, directing them to the appropriate clinical staffAnalyzes feedback from patients to continually refine and improve support servicesCollaborates with team members to share insights and develop best practices

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. 

For Location:

Lexington, MA

U.S. Base Salary Range:

$67,900.00 - $106,700.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. 

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. 

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

LocationsLexington, MA

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time

Job Exempt

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.