Company: Oak Street Health
Title: Manager, Patient Support
Location: Divisional
Company Description
Oak Street Health believes everyone deserves great healthcare â the kind you'd want for your own family. We specialize in providing exceptional care for older adults on Medicare, often in underserved communities where there is little or no quality healthcare.
Oak Street Health is on a mission to rebuild healthcare as it should be with an innovative care model that centers on wellness-based, positive health outcomes for patients, not the volume of services provided. Our unwavering commitment to keeping patients healthy is highlighted by dedicated care teams that take time to get to know each individual, providing the personalized care they need to stay healthy and live life more fully.
We're an organization on the move! Our rapidly growing national network of primary care centers is staffed by a diverse team of outstanding care providers, service team members, technologists, community outreach experts, business professionals, and more. For more information, visit http://www.oakstreethealth.com.
Role Description:
Patient Support Managers (PSMs) at Oak Street Health are critical leaders in our organization. PSMs are responsible for closely developing and managing a team of Patient Engagement Specialists (PES) and/or Patient Onboarding Executives (POE). PSMs manage a team of PESs and/or POEs for Oak Street Health's unengaged and PUSH population and are expected to review metrics daily, coach staff members, and generally ensure the Hard to Reach (HTR) team operates smoothly and successfully.
Core Responsibilities:
Manage and develop a team of quota-carrying PESs/POEs
Coach direct reports in sales strategy, pipeline management, opportunity management, and career planning/development
Support, retain, and nurture your team with high potential and strong performance history
Provide skill training and mentoring on developing rapport and prospect engagement, including consistent and regular ride alongs with PESs/POEs
Provide an unmatched experience for patients and prospects
Maintain a strong relationship between clinical staff and service team staff within the clinic
Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations
Understand the vision of the HTR program. Communicate the vision with local stakeholders.
Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners.
Other duties as assigned
What are we looking for?
Mastery in the PES/POE role with strong communication skills or a comparable management position
Strong computer skills, including:
Ability to create and analyze Excel spreadsheets
Experience managing through a CRM system, ideally Salesforce
Ability to communicate effectively to local leadership and upper management
Comfort with personal quota in addition to management responsibilities
Outstanding management skills with the ability to motivate a team
Strong focus on data and analytics to drive targeted activities and return on growth efforts
Excellent relationship management skills
Ability to manage competing priorities while maintaining a positive attitude
Inclination to work in a results-oriented role
Access to reliable transportation
US work authorization
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.