**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . **Senior Manager II, Patient Support Services** **Location: Guaynabo, P.R.** At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference! Summary A new exciting opportunity has arisen for an experienced professional to serve as the Sr. Manager II, Patient Support Services, responsible for expanding our customer relationships with healthcare professionals, their office staff and specialty pharmacies, and taking our patient support services to the next level. This individual will work closely with internal and external Matrix Teams, manage local call centers, and lead a team of Access Reimbursement Managers that deliver patient support services for our branded and non-branded programs. S/he will leverage customer insights to enhance strategic, cross-functional business planning and opportunity development. Responsibilities + Lead the adaptation and implementation of Patient Support Services for our product portfolio in close collaboration with local cross-functional teams, the Patient Access Support Services (PASS) organization, and other relevant partners. + Lead the design of Patient Adherence Programs to address local market needs for specific products and portfolios (i.e., Reblozyl). + Manage local vendor(s) that administer Patient Support Services such as the Eliquis 360 & the Reblozyl Patient Adherence Program, ensuring high quality services, attaining critical KPIs, and operating in compliance with contract requirements. + Lead a team of motivated Access Reimbursement Managers responsible for educating clients on the acquisition, coverage, coding, reimbursement, and affordability of BMS products across the portfolio by creating and articulating a vision aligned with the objectives of the MAx organization and BMS. + As appropriate and needed, deliver patient support education and assistance to strategic accounts for priority products and as back-up for direct reports. + Actively facilitate the growth and capacity development of team members based on their needs, business requirements, and career aspirations. + Provide strategic oversight on the development & implementation of account plans in order to build strong client relationships and support their speed to patients. + Identify customer, access, and program performance trends that need to be escalated or followed through to resolution. + Demonstrate excellence in understanding of key customers, including but not limited to their internal structure, medical and pharmacy reimbursement systems, and processes for disease management and service delivery. + Participate on industry benchmarking, stakeholder analysis, market research, and matrix-led initiatives to ensure BMS is launching and/or operating best in class programs. + When appropriate, identify, develop and nurture strategic partnerships and collaboration with Patient Advocacy Groups, Professional Associations and other partners to improve patient access. + Operate in full compliance to all applicable laws and comply with BMS policies and procedures. Qualifications & Experience + At least 7+ years of pharmaceutical and/or healthcare industry experience. + Bachelor's Degree in healthcare, social sciences, business or equivalent required. Master's Degree preferred. + Demonstrated knowledge and experience with payer policies (Medicare, Medicaid, and Commercial), reimbursement processes, specialty pharmacies, and managed care is required. + Previous experience managing direct reports, including Matrix team management experience is required. + Excellent interpersonal, analytical, problem-solving, and communication skills. + Experience working with healthcare providers and ancillary staff in a reimbursement, sales or access role. + Ability to work collaboratively with diverse teams and to manage multiple projects in fast-paced, deadline driven, and entrepreneurial environment. + Proficient with computer software applications: MS Office Suite, virtual platforms such as Microsoft Teams, and Internet Applications. + Work requires local travel, and some travel to the U.S. (as needed). Possession of a valid Puerto Rico driver's license. + Fully Bilingual: English/Spanish. **Why You Should Apply** Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. **Uniquely Interesting Work, Life-changing Careers** With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. **On-site Protocol** BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. **Company:** Bristol-Myers Squibb **Req Number:** R1588038 **Updated:** 2024-12-26 03:26:58.722 UTC **Location:** Field-PR Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.