Start Your Career as a Patient Services Representative at UPMC!
Be part of a dedicated team that puts patient care first. As a Patient Services Representative, you’ll manage key responsibilities such as insurance verification, copay collection, and follow-up appointment scheduling. You’ll educate patients on their financial obligations, update their details, and assist with financial resources. Working alongside the authorization specialist, you’ll ensure smooth, timely care for our patients. If you’re passionate about providing exceptional service and contributing to UPMC’s commitment to excellence, apply today!

Responsibilities:

Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Schedule or connect patient to resources to schedule for ancillary services at checkout. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Promote MyUPMC patient portal and assist patients in registration when applicable. Collect copayments and any other applicable patient payments at the point of service. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout.