Agency Specialist I

Description

-Provide customer service and support to both internal and external clients, responsible for the timely and accurate set-up, ongoing maintenance, and support of clients accounts for both H&B and COBRA.

-Maintains a knowledge of the products and services supported by the Agency. Ensures timely and accurate problem resolution in support of Agency client retention goals.

-Initiating timely set up process all documentation related to set up maintenance of the client account.

-Researching and resolving product and service issues from the field and our clients.

-Responsible for the accuracy and integrity of the clients financial and insurance transactions.

-Establishing, managing, and maintaining a positive and professional relationship with Paychex insurance carriers and all internal and external partners.

-Responding to inbound calls and places outbound calls required by the business unit.

-Maintains accurate recording of all internal and external communications.

-Maintaining documents and records to ensure compliance with all applicable state and federal insurance agencies as well as our insurance partners.

-Utilizing multiple computer software applications in conjunction with the carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries.

-Performing data input, maintaining strong prioritization, and organizational skills and professional communications.

-Participating in product related projects and training sessions as required.

Skills

research analysis, customer service, excel pivot tables, cobra, insurance, credits and debits

Top Skills Details

research analysis,customer service,excel pivot tables,cobra

Additional Skills & Qualifications

-1-2 years experience

-experience with research

-attention to detail

-will primarily be processing paperwork / supporting more sr roles

-excel- V-lookups

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $18.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rochester,NY.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

\n

\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n