Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Analyst within our global team, you will play a crucial role in monitoring and maintaining various application infrastructures. You will be the single point of contact for our Line of Business and external service providers for all applications and connectivity related issues. Your proactive approach in escalating all issues and alerts to the incident manager will ensure incidents are resolved with minimal business impact. This role offers the opportunity to work in a dynamic WHEM shift and be part of a 24/7 function.

Job Responsibilities:

Fully understand current Swift architecture and infrastructure and impacts to business caused by disruption to message/transaction flows. Ensure all systems and queues are monitored across all platforms. Investigate all alerts and take the necessary action. Open and initiate Service Centre tickets. Identify and escalate any issues via the incident management process and participate in the incident calls by providing facts, impacts, and details from an operations perspective. Participate in business requirement activities and ensure all monitoring tasks are considered for being automated. Support any testing activities and implementation events as required. Take ownership of all Standard Operating Procedures (SOPs) and, where appropriate, create new documents. Participate in Command Center activities, including cross-training.

Required Qualifications, Skills and Capabilities:

Excellent written & oral communication skills. Good Interpersonal skills to be able to communicate internally & externally and at all levels. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.  Ability to use creative problem solving techniques to solve business issues.   Experience of working as part of a Global team. Demonstrates accountability and concern for quality of work. Flexible with WHEM (US) and 24X7 working and be flexible as per business needs. Mandatory Saturday and Sunday working.  Work schedules might vary and you must be willing to work in schedules.