Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Manager within Cash Operations, you will take on the direct responsibility for daily operations supporting APAC Operations. Your key duties will encompass electronic and manual payments processing, ecommerce payments, import invoice processing, and FX payments, as well as query and escalation management. You will be tasked with understanding the key metrics and risk components, and managing the team to meet the financial goals and objectives set by the LOB. This role also involves global partnership with regions where business operations are located. In collaboration with Business, Operations, and Technology counterparts, you will work on various KPI and KRI deliverables.

Job Responsibilities:

Manage overall KPI’s and KRI’s of the processes. Oversee overall management and oversight of APAC processes (Cross border remittance, FX payments, Invoice payments, etc.) handled by GCC. Handle projects independently. Manage team performance; provide training and feedback. Exhibit full knowledge and thorough understanding of payments lifecycle & payments processing. Keep abreast of new technologies and applications, and their implications for assigned area. Recognize and drive regional improvement opportunities arising from local/global situations. Ensure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally. Build exceptional relationships with business partners and stakeholders. Implement best practices across the assigned branches. Execute regional projects across the branches in Asia. Ensure sufficient internal controls and procedures to minimize risk; drive the risks and controls agenda.

Required Qualifications, Skills and Capabilities:

Understanding of and experience in payment, Swift, clearing, Nostro recon etc. Client focus minded Knowledge of various aspects of International Payment Processing Operations Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must. Excellent communication and presentations skills across various stakeholders and senior management Intermediate/Advanced experience using Microsoft Office, including Excel and PowerPoint Excellent analytical and logical thinking to understand and analyze complex business processes Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills Fluent written and oral communication skills in English

Preferred Qualifications, Skills and Capabilities:

Has at least 10+ years Cash Operations/Product experience with a Bank/GCC. Candidates with exposure to APAC market would be preferred.