Our Operations teams are dedicated to crafting and managing cutting-edge, secure service solutions that exceed our clients' expectations. By leveraging the latest technologies and industry best practices, we ensure that our offerings are not only innovative but also robust and reliable. Our commitment to excellence drives us to continuously enhance our services, providing unparalleled value and peace of mind to our clients. 

As a Payment Lifecycle Specialist IV within our Payment Services team, you'll collaborate with clients and partners, leveraging your advanced analysis, critical thinking, and risk management skills. In this quality-focused role, you'll ensure our services are robust and reliable, exceeding client expectations. You'll play a key role in maintaining our commitment to excellence by driving accuracy, enhancing risk control, and spearheading process improvements. This position offers you the chance to make a significant impact on our operations and contribute to our continuous pursuit of quality.

 

Job Responsibilities

Acquire a thorough understanding of the systems, processes, and reports utilized by the Quality Control team Perform tasks with accuracy, care, and precision, aiming for "zero defects" in processed work Escalate issues to management in a timely manner Maintain a strong focus on risk and control Validate 100% of system maintenance performed by processors in the operating units, specifically in Critical Entry and Payments Ensure correct interpretation of requests by processors Document errors through error correction forms and ensure corrections are made accurately and within Service Level Agreements (SLA) Follow established scripts and protocols to resolve basic or repetitive issues within set guidelines

 

Required qualifications, capabilities, and skills 

Strong analytical skills with a process-oriented mindset Ability to understand billing processes and associated details Proficiency in using mainframe and common PC-based software packages, including MS Access, Excel, Word, and PowerPoint Strong verbal and written communication skills Ability to work independently, meet tight deadlines, and organize and prioritize tasks effectively

 

Preferred qualifications, capabilities and skills

College degree or equivalent work experience is a plus Knowledge of the billing services and payment processing industry Experience in billing operations is preferred Ability to communicate professionally and interpersonally with others Flexibility and adaptability to constant change Ability to interpret billing processes and associated details