Job Description Uses established procedures and job experience to carry out moderately complex work assignments. Collaborates with team members to resolve issues and identify appropriate issues for escalation. Maintains intermediate knowledge of all payment industry laws, regulations and internal policies, procedures and processes. Completes required account verification, account maintenance, and documents all contact attempts. May work on Entry Level Workload Management, Dual Business, Subject Matter Expert and Deescalate Team Members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Wire operations experience preferred 2 years of customer service and/or sales experience Data entry and self-auditing experience required, with demonstrated ability to maintain strict adherence to policy and process guidelines Intermediate knowledge and demonstrated application of relevant industry laws and regulations. Proficient knowledge of Microsoft Office products null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.